FAQ

Shipping Information

• Tracking and Insurance: All packages include tracking and insurance. You’ll receive your tracking number once your order ships.

• Processing Time: Orders ship within 3-5 business days of payment unless otherwise stated. If you would like upgraded shipping, please contact me to arrange and pay additional fees. 

• International Orders:

• Default shipping is via First-Class International.

• If you’d like upgraded shipping (e.g., Priority), please contact me to arrange and pay the additional fee.

• Import fees and taxes are the responsibility of the buyer.

• I am not responsible for packages after they’ve been shipped. 

 

Made-to-Order Items

• Completion Time: Made-to-order pieces take 2-3 weeks to complete unless otherwise noted.

• Customization: These items are sold as listed; changes to stones or design elements are not possible.

• Shipping Notification: You will receive an email with tracking information once your piece is ready.

• A Note on Flexibility:

I have a chronic illness that can affect my work pace. While I strive to meet the 2-3 week timeline, there may be occasional delays. If flexibility doesn’t work for your needs, I kindly recommend exploring other artists. 

 

Sold-Out Items

Some designs sell out quickly, but I’m always working on new creations!

• Follow me on Instagram @lavenderstardesigns for updates on restocks and new releases.

• Subscribe to my email list to receive early notifications about sales and new items.

 

Custom Orders

I currently do not accept custom orders or recreate past designs. Thank you for your understanding!

 

Refunds & Returns

• If You’re Unsatisfied: Please contact me within 10 days of delivery if you’re unhappy with your piece.

• Return Policy:

• Returns are accepted if the item is in its original condition.

• Buyers are responsible for return shipping costs. I recommend adding tracking and insurance as I cannot be responsible for lost or damaged return packages.

• Exceptions: I cannot accept returns for items damaged due to improper care or neglect.

 

Jewelry Care Tips

To ensure your jewelry stays beautiful:

• Avoid: Water, heat, chemicals, and prolonged sunlight exposure.

• Handle with Care: Natural stones are delicate, so please treat them gently.

• Aurora Opal Doublets: These are sensitive to heat and water. Avoid exposure to prevent separation.

• Store your pieces in a safe, dry place when not in use.

 

Be Kind

I am passionate about creating beautiful jewelry for you. I also reserve the right to refuse service if necessary. Kindness goes a long way!

Need More Help?

If your question isn’t covered here, feel free to reach out via email. I’m always happy to assist!