***WE ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19***
SHIPPING: I add tracking and insurance to all packages shipped within the United States. International shipping insurance can be added for an additional fee. Please refer to your tracking number for shipping updates. Packages will be shipped out within 3-5 days of payment, unless otherwise stated. If your package arrives damaged or doesn't arrive at all, please contact USPS directly to file a claim. I am not responsible for refunding or replacing items that don't make it there safely.
INTERNATIONAL ORDERS: If you request shipping to a country outside of the United States, it will be shipped first-class international by default, and will not be insured. If you're interested in adding insurance to your package, please contact me to pay the additional fee for priority shipping. I am not responsible for uninsured packages once they've been shipped. Buyer is responsible for paying any import fees.
SPECIAL ORDERS: Made-to-size, and pre-order listings take 4-6 weeks to complete. These items are sold as listed, and stones/design elements can not be changed. You will receive an email with tracking information once your piece has been completed.
Please be aware that I have a chronic illness that causes severe pain in my hands. I'm able to meet the 4-6 week deadline a vast majority of the time, but there are also times when I work a little slower, and may need a few extra days to complete your piece. If you're unable to be flexible, it might be better to work with a different artist.
SOLD OUT: I list pieces for sale as I complete them. They usually sell out very quickly, but I'm constantly working on new pieces to add to my store. Keep an eye on my Instagram page (@lavenderstardesigns) for notifications regarding new items for sale.
CUSTOM ORDERS: I do not accept custom requests. This includes recreating past designs as well. Thank you for understanding.
REFUNDS/RETURNS: If you're unhappy with your piece for any reason, please contact me immediately. Returns are accepted within 10 days of delivery. I will issue a refund as soon as the piece arrives back to me in it's original condition. Buyer is responsible for return shipping costs. I recommend adding tracking and insurance to your return package as I am not responsible for items that don't arrive here safely. Please handle your items with care because I will not accept returns for pieces damaged due to neglect.
JEWELRY CARE: Remove your jewelry before bed and before activities that may cause damage. Do not expose your jewelry to water, heat, or chemicals. Store them in a safe place out of direct sunlight. I use natural stones (unless otherwise stated) and they're not indestructible so please handle your jewelry with care.
Aurora opal doublets are made using an epoxy that is sensitive to heat, and water. Make sure to avoid exposure in order to keep your stone from separating.
BE NICE: I reserve my right to refuse service.